Access to the Castel Hotel improved

Hotel Castel has received $ 50,000 from Québec to improve its infrastructure to improve accessibility for people with physical disabilities.
“With the grant, there are two sliding doors that have been installed to replace the traditional swing doors. On the outside, on each side of the marquee, which has been widened and moved, sidewalks with a gentle slope have also been installed “, reports the director of sales and marketing of the hotel, Marie-Joëlle Bourdeau. This makes access easier and safer for people with mobility problems, she adds.

“It’s been a while since we wanted to improve the accessibility of the main entrance,” says Marie-Joëlle Bourdeau. It’s a clientele that is important to us. We want everyone to enter our facility with ease. This is one way to increase customer satisfaction and the first contact with the hotel is parking and entrance. So when everything goes well, we enter with a smile which makes the experience more positive from the start. ”

Remember that the hotel has recently undergone a facelift of its facade, its logo and its visual identity. The iconic fountain has given way to landscaping.

The Accessibility Program for Tourist Establishments (TEAP), managed by Kéroul, will distribute just over $ 265,000 to support nine projects in eight regions of Quebec. The program plans to invest $ 5 million by 2022. The total of 27 grants awarded since the beginning of the program in November 2017 totals $ 587,936.

The ETAP allows tourism businesses to obtain financial support for improving their infrastructure to make it accessible or to improve their already accessible offer. The objective of the program is also “that everyone can fully participate in society and enjoy the best of their tourism experiences,” said the Minister of Tourism, Ms. Caroline Proulx.

In the same breath, she stresses her gratitude to the promoters who are improving the tourism offer for a clientele that needs special needs, which is growing in Quebec.


The Kéroul organization also supports tourism establishments so that they meet the criteria to obtain the accessible rating.

“When schools open a case with Kéroul for ETAP, there is a field visit to identify what needs to be corrected to improve accessibility. Then, a recommendation report is sent to them to help them fill out their grant application in order to obtain an accessible Kéroul rating, according to the criteria, “explains Kéroul’s program manager, Nathalie Roy.

The criteria are available on Kéroul’s website. They are divided according to accommodation, catering, activities and events offered by the tourist establishment and according to the motor, visual and auditory impairment.

It is also possible to search the Kéroul website to find out how accessible Québec tourist establishments are before going there.

Several fact sheets are also available online, in the business services section, for institutions that do not wish to apply for a grant, but still want to improve accessibility.

Last January, Minister Proulx announced an increase in financial assistance from $ 20,000 to $ 50,000 per project. Two organizations, Victoriaville in Central Quebec and Metis in Gaspésie, have since received an increase in their grants.